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Frequently Asked Questions
Questions before ordering? Check here first!
You can use our FAQ page to answer questions commonly asked about our business and services. This is a great place to alleviate your concerns. If you can't find the answer to your question here, then contact us.
Q Do you accept credit card company issued gift cards?
A We do not accept credit card company issued gift cards, because they do not contain a billing address. Our shopping card uses AVS matching to confirm the billing address of the cardholder to prevent fraud. Since the gift cards do not contain a billing address, the shopping cart will decline them, since one was not established for the card.

Q Do you ship internationally?
A We only ship to the United States at this time. Due to many complications with international orders, we have decided to stick with the United States for the time being. We will ship to Military Post and Post Office Boxes, but only in the United States. We plan on shipping internationally again, but not at this time. It will be posted here when we do. We apologize for the inconvenience, thanks.

Q Do you sell wholesale to other businesses?
A No, we do not do any business to business wholesale at this time. We may in the future. It will involve more licensing, and we are not setup for that yet. Retail keeps us busy enough at this time. We are strictly a retailer as of now. If anything changes, we will post it on the website, and here. If you are a regular customer and wish to buy in large quantity on an item, we will give you a discount. Contact us for pricing.

Q How long do you guarantee your products before they can be returned?
A We offer a 10 day satisfaction guarantee on qualifying*** products as long as you return the product in the same condition as which it was purchased with the original packaging materials. We will not take back an item that has had the plastic removed by the customer, or worn apparel. See our returns and exchanges page for more detailed information. Keep in mind, we are not responsible for damage during shipping. If you would like insurance on your order, contact us when your order is placed. The customer is responsible for all shipping costs which on returned items, which is our restocking fee. To return an item, e-mail our customer service department. Please include in the e-mail why you are returning it, and any other feedback.

Q What forms of payment are we accepting at this time?
A We accept U.S. currency only in the following forms. We are accepting: Cash (in U.S. Dollars ONLY), U.S. Money Orders, U.S. residents only Personal Checks, (which we will hold until the check clears), and Cashier's Checks. We are also accepting credit cards at this time. When sending cash, send at your own risk, as we are not responsible for lost or stolen mail. Also keep it well concealed when sending. We are not accepting C.O.D.s at this time. We prefer payments in this order from best to worst: 1)Money Order, 2)Cashier's Check, 3)Credit Card, 4)Cash, 5)Paypal 6)Personal Check. We simply dislike personal checks due to clearing time, and problems with bank fees. If you have questions on any of this contact our Customer Service Department.

Q I went to add an item to the shopping cart, and it said "sorry this product is unavailable at this time." What does this mean?
A This means we have run out of stock on this particular item. If you get this, and you really want to purchase the item badly enough, e-mail us, and we will let you know when we will have some on stock. If you get the unavailable message, don't worry we will have some back in stock as soon as possible, and we apologize. We would also appreciate an e-mail letting us know it's out of stock, in case we aren't aware. That way we can get working on getting it in stock as soon as possible. Thanks for your cooperation on this.

Q What types of materials will my order be packaged in when delivered?
A All non-poster items will be sent in either bubble mailer envelope packages, or cardboard boxes. If cardboard boxes are used, the boxes will be packed with bubble plastic to prevent damage when shipping. Size will determine the material used. Posters will be sent in poster tubes to prevent damage when shipped. We hold no responsibility for cracked cases during shipping, as we can assure that we will ship them in factory condition.

Q What shipping methods do you offer to customers at USS?
A We offer USPS First Class or Priority Mail. We will be expanding soon. You will be given a choice when you checkout. Priority Mail costs slightly more than First Class Mail, as it is a guranteed 2-3 days anywhere in the U.S. If your order is more than approximately 1 pound, then it may automatically make you get Priority Mail, as that is postal regulations. Our shopping cart is configured with the USPS server to estimate exact shipping cost from the USPS. International orders are automatically calculated based on weight and location from the U.S. This covers the cost of airmail overseas, and handling fees. The average order is under 2 pounds in weight. If you have any questions, contact us.

Q How secure is your credit card transfer and shopping cart?
A Our website uses the Secure Socket Layer (SSL) encryption method to protect your data from third parties as it is transferred over the Internet. Your information information is safe with us! As an extra added precaution you can download the highest possible encryption to ensure an even greater safety when transferring information online.

Q Will my credit card be charged as soon as I place an order, or when my ordered import items arrive?
A No, your credit card will NOT be charged as soon as your order is placed after clicking the submit button. Our website automatically and instantly verifies a credit card purchase through our integrated shopping cart. We then manually process your card when your order is shipped. There will be a 2-3 day wait for credit card processing when an order is placed. Once the credit card is processed, the card will be charged and the order will be shipped. This happens after we get your ordered items in stock. Your card will not be charged until your items are shipped, unless we know that the items you ordered are on their way to us, or we have it processed, but not shipped yet. If not all items are in stock, it will be shipped as soon available for shipment, or you can cancel the rest of the order, or we may do it if it takes over 30 days to get in stock. Also if the items are no longer available, we will cancel that portion. We appreciate your understanding. Thank you.

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